| POSITION DESCRIPTION | FULL TIME, REGULAR POSITION
SALARY RANGE: $81,855 - $96,300
Benefits include:
• Extended Health and Dental benefits including Life, AD&D and LTD
• Healthcare of Ontario Pension Plan (HOOPP)
• Employee Assistance Program (EAP)
• Paid time off (vacation, sick and personal days)
• Professional development time and funds
South Riverdale Community Health Centre is a non-profit, multi-service organization that provides primary healthcare, social and community outreach services with an emphasis on health promotion and disease prevention primarily to people of East Toronto. Our mission is to improve the lives of people that face barriers to physical, mental, spiritual and social well-being. We do so by meaningfully engaging our clients and communities, ensuring equitable access to primary health care and delivering quality care through a range of evidence informed programs, services and approaches. As a leader in community health, our locally and internationally recognized community services include cutting-edge primary health services, health promotion, harm reduction, environmental health, community food centre and population-based community programs for marginalized peoples. We value health equity and inclusion and respect in our work and in the delivery of our services.
This position will operate as part of the new HART Hub. The HART Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael’s Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.
The Program Manager, Substance Use & Mental Health is responsible for the supervision and support of a diverse team of staff, and provides site specific and cross organization support for the Substance Use & Mental Health team. The Program Manager, Substance Use & Mental Health works collaboratively with other SUMH management team members to ensure both clinical and non-clinical services are delivered in a way that maximizes positive client impact. This position is expected to work onsite.
Responsibilities:
• Direct and manage the work of interdisciplinary teams
• With support, conduct all required recruitment activities to ensure the Substance Use & Mental Health teams are appropriately staffed
• Provide supervision and ongoing guidance, feedback, recognition and coaching
• Create staffing schedules for Substance Use & Mental Health teams
• Support staff development opportunities
• Conduct probationary and annual performance reviews
• Support the development and maintenance of a strong team
• Work with program staff to resolve problems as they arise
• Coordinate team meetings
• Support team to build capacity through organizing skill sharing and training opportunities as well as resource mobilization
• Address performance issues as they occur and make effective recommendations with respect to disciplinary steps up to and including termination, in consultation with the Director, Substance Use & Mental Health
• Work with Operational Health Systems team to ensure all programmatic and client information is properly documented
• Coordinate daily/weekly/monthly/annual priorities, work plans and work flow for all identified programs, in conjunction with the Director, Substance Use & Mental Health
• Ensure supportive, strengths-based, trauma-informed, and anti-racist/anti-oppressive approaches are utilized in all aspects of program planning and direct service
• Develop targets, timelines and processes to successfully manage tasks and workflow
• Address day to day program and participant-related issues and ensure these are resolved in a clear, professional, timely manner
• Utilize a community development approach to engaging those with lived experience of drug use, poverty, oppression and/or marginalization within Substance Use & Mental Health Programs (e.g. employment, education/training, volunteering, advisory and liaison committees, and developing, implementing and participatory evaluation of programs and services)
• Develop and coordinate team approaches to meeting the complex short and longer-term crisis intervention, counselling, case management and referral issues/needs of participants
• Monitor, support, train and evaluate the ongoing development and implementation of Substance Use & Mental Health related services
• Identify and respond to increased risks, trends and gaps in programs, by offering services and support that respond to community feedback and meets diverse needs
• Guide and support Substance Use & Mental Health staff in providing trauma informed programming, recovery based programming, and short-term case management to support participants in personal health goals & improving social determinants of health
• Provide direct crisis intervention counselling, crisis de-escalation, conflict resolution, overdose response, safety planning and suicide risk assessments/response where needed
For full position details and application instructions, please refer to our website at: https://www.srchc.ca/jobs/program-manager-substance-use-mental-health-2/
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